Privacy Policy

1. Who we are (provider identification)

If you contact us or request services online, fluxoraglobalaphasia.com (LLC) is the data controller for the personal data processed through this website. Provider identification information is provided in accordance with applicable Ukrainian rules for e-commerce and online services.

2. What personal data we collect

• Contact/lead information you provide in forms (e.g., name, email, phone) and the message content you submit.
• Request details related to booking/contact (e.g., preferred dates/times, service inquiry).
• Technical data when you visit the website (e.g., IP address, browser type, pages viewed, device identifiers, approximate location derived from IP).
• Cookie/analytics-related data where used (see Section 5).

3. How we use personal data

We use personal data to:

• Respond to your inquiries and manage communications.
• Handle requests for services/booking and provide relevant information.
• Operate and improve the website (including troubleshooting and security).
• Comply with legal obligations and exercise/defend legal claims.

For online transactions/services in Ukraine, we provide contractual and consumer-dispute information where applicable and ensure lawful processing for distance/online arrangements.

4. Legal basis for processing (Ukraine)

Depending on the context, we process personal data under applicable Ukrainian data-protection rules, including where processing is necessary for:

• Providing requested services or responding to your submissions;
• Our legitimate interests related to website operation and security (where permitted and balanced against your rights);
• Consent you give for specific processing (for example, certain cookie/analytics settings, where required);
• Compliance with legal obligations.

This Policy is made in line with: Закон України "Про захист персональних даних".

5. Consent and notice

If you submit information through contact or booking/lead requests, we process the provided data for the purpose of responding to you and handling your request. Where consent is required, you will be informed at the point of collection, including what data is processed and for what purpose.

6. Cookies and analytics

We may use cookies and similar technologies to operate the website and collect usage statistics (analytics). Cookies can be necessary for core site functions and may also be used to understand how visitors use the site.

When required by law, we will provide options to manage cookie/analytics settings. You may also control cookies through your browser settings; however, some features may not work properly if cookies are disabled.

7. Consumer complaints and dispute handling (Ukraine)

If disputes arise from online transactions or services, you can submit a complaint and seek resolution in line with applicable consumer-protection requirements for e-commerce. The website provides information about how to file a consumer complaint and how dispute handling is performed in the consumer-protection framework.

For online sales/services and consumer dispute handling, we comply with: Закон України "Про захист прав споживачів" and, where applicable for e-commerce communications, Закон України "Про електронну комерцію".

8. How long we keep data

We retain personal data only as long as necessary for the purposes described in this Policy, including to fulfill your requests, maintain records for compliance, resolve disputes, and enforce our rights. Retention periods depend on the nature of the request and applicable legal requirements.

9. Who we share personal data with

We may share personal data with:

• Service providers (processors) that help us operate the website, host data, or provide IT/security services;
• Professional advisors (e.g., legal counsel) when necessary;
• Authorities if disclosure is required by law.

We require appropriate safeguards for any sharing with processors.

10. Your rights

You may have the right to:

• Access personal data we process about you;
• Request correction of inaccurate data;
• Request deletion or restriction of processing in certain cases;
• Withdraw consent where processing is based on consent (withdrawal does not affect processing already performed);
• Object to processing in certain circumstances;
• File a complaint regarding data processing with the competent authority.

These rights are exercised in accordance with applicable Ukrainian law, including: Закон України "Про захист персональних даних".

11. Contact us about privacy

To exercise your rights or ask questions about this Policy, contact us at:

12. E-commerce and online contracting notes (Ukraine)

If you enter into a distance/online arrangement through this website, we provide required contractual information so you can understand the terms and how to proceed, including applicable withdrawal and complaint procedures where relevant. For e-commerce communications and related consumer rights, we follow: Закон України "Про захист прав споживачів" and Закон України "Про електронну комерцію".