Terms of Service

1. Acceptance of terms

By using the website, submitting a request, or booking an appointment, you agree to these Terms. If you do not agree, please do not use the website or submit requests.

2. Service and appointment scheduling

We may offer consultations and scheduled appointments for detailing and paint protection services. Availability, pricing, and exact service scope may be confirmed during the consultation and based on the vehicle condition.

Some outcomes depend on the starting condition (for example: contamination level, paint condition, prior repairs, or previous coatings). We do not guarantee specific results unless explicitly confirmed in writing for the agreed service.

3. Provider identification (Ukraine)

For online services/performers and distance contracting in Ukraine, the provider identification details are:

• Business name: fluxoraglobalaphasia.com (LLC)
• Address: 12 Velyka Vasylkivska St, Kyiv, 02000, Ukraine
• Email: contact@fluxoraglobalaphasia.com
• Phone: +380 964 313 4180
• Registration (EDRPOU): 45352635
• Legal representative: Robert Petersen, Managing Director

This section supports compliance with Закон України "Про електронну комерцію" and Закон України "Про захист прав споживачів".

4. Requests and personal data notice

If you submit a request (including through forms) or otherwise provide personal data to us, we process it to respond to your inquiry and to arrange appointments, including contacting you about your request.

By submitting information, you acknowledge that such processing is necessary for providing the services you request. If consent is required, we will use a notice/consent mechanism presented on the relevant request flow.

We comply with the requirements of Закон України "Про захист персональних даних".

5. Distance/online contracting information

Where we conclude a contract at a distance or through online request/confirmation, you will be informed of essential information relevant to the service, including the service description and the procedure for making and withdrawing/terminating the request or arrangement, as applicable.

The framework for consumer protections and e-commerce requirements is based on Закон України "Про захист прав споживачів" and Закон України "Про електронну комерцію".

6. Complaints and consumer dispute handling

If you have a complaint arising from an online transaction or service, you can submit a complaint to us and request dispute-handling. We will consider your complaint and provide a response within the time frames required by law where applicable.

If relevant, consumers may use the dispute-handling mechanisms associated with the consumer-protection framework, including the concept of an e-commerce consumer dispute portal.

This complies with Закон України "Про захист прав споживачів".

7. Website use rules

You agree not to misuse the website (for example: attempting unauthorized access, interfering with the website, or submitting false information). We may suspend access if necessary to protect the website or other users.

8. Liability limits

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages. Our total liability related to the services and/or website use is limited to the amounts paid for the relevant service, unless mandatory law provides otherwise.

Nothing in these Terms limits liability that cannot be excluded under Ukrainian law.

9. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page, and the effective date will be shown by the latest update you see here. Continued use after changes means you accept the updated Terms.

Contact

If you have questions about these Terms, complaints, or service requests, contact us:

• Email: contact@fluxoraglobalaphasia.com
• Phone: +380 964 313 4180
• Address: 12 Velyka Vasylkivska St, Kyiv, 02000, Ukraine